Training Needs Analysis

Identify your future training needs

TAFE NSW - Illawarra Institute can provide Training Needs Analysis for any workplace.

• Does your business need to update staff skills to remain competitive?
• Are you investing in new technology?
• Do you want to change the way your staff relate to customers, and each other?
• Has your market or product range expanded?
• Are legislative changes affecting your business?

If the answer to any of these questions is 'yes', but you are not sure where to start, then find out how TAFE NSW - Illawarra Institute can work with you to implement a Training Needs Analysis for your business.

A well-conceived analysis is rather like an audit process - but one that you can control and direct. It simply looks at where your business is now, and where you want it to be, and then offers a suggested series of steps for you to take it there. It may include surveys, interviews, questionnaires, or information reviews - the choices are entirely up to you.

Sometimes the suggested steps to improvement may end up being changes in process or even business strategy, but often it comes down to just training. It is amazing how much a business can benefit when everyone on the staff does their jobs effectively, and works together to help the business grow.

For more information about Training Needs Analysis contact a Consultant in your area:

Case Study: Shoalhaven City Council

Shoalhaven City Council engaged the consultancy services of TAFE NSW - Illawarra Institute to ensure its customer service and delivery skills were as high as possible.

"The Illawarra Institute suggested we supply a questionnaire in all outlets to encourage customer feedback - both positive and negative - and use the results to run a customer service employee of the month award.

"The Illawarra Institute also suggested and implemented a 'mystery shopper' program which enables us to evaluate and improve areas of customer service, and to continue to identify any training needs.

"The outcomes have been excellent. We have well-trained and qualified staff, the training is spot-on, and we're enjoying excellent feedback from the community."

- John Wells, Community and Operations Director, Shoalhaven City Council